Shipping & Returns
- All diapers and inserts are shipped via USPS (the United States Postal Service).
- All orders are shipped in compostable or recyclable packaging only.
- All orders weighing less than 13 ounces are shipped via USPS First Class.
- All orders weighing more than 13 ounces are shipped via USPS Priority Mail.
- We only ship to U.S. states, Canada and military bases (APO / FPO).
- Shipping costs to military bases (APO / FPO) will be refunded after the order has been placed.
- Fitted diapers weigh roughly 12 ounces (0.75 lbs) each. Inserts weigh roughly 4 ounces (0.25 lbs) each. Diaper covers weigh roughly 2 ounces (0.12 lbs). Packaging weight is negligible.
- Shipping for items varies based on total package weight and the shipping distance from Texas zip code 75006.
My diapers are remarkably durable but they are not indestructible. I want you to be completely satisfied with your Pooters order and I am more than happy to work with you to resolve any issues or concerns you may have. My Happiness Guarantee allows you to exchange or return defective products free of charge. Please contact me first before leaving a negative review.